Travel Consultant – American Express

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day– from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

Get a first-class start to your travel career.

If you have a flair for exceptional customer service, an aptitude for learning and natural curiosity, this role is for you. With an intensive paid training and coaching program, here’s your chance to become a highly skilled Travel Consultant. Are you up for the challenge to join a key player in the travel industry?

From learner to leader, see the bigger picture.

Once you’ve completed the training, you will be ready to take whatever travel request comes your way. Here’s just some of what you could be doing each day:

You will delight our Premium Card Members with unforgettable experiences
As a consultant, you will refine your knowledge of customer needs by asking personalized fact-finding questions to deliver an innovative and extraordinary service through multi-channel servicing designed to meet customers unique requirements
You will receive in-depth training to enable you to be a travel expert and you will know where to look to find the information you need to assist travelers with their changing travel plans such as trip cancellations, re-bookings, and exchanges. Troubleshooting any customer issues relating to the use of the travel website and expertly guiding customers whilst they navigate around the site
You will research, plan and execute customized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
You will use your in-depth knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.
You take your understanding of new and existing product offerings, value proposition and relevance to the Card Member, to curate your recommendation
At times, you will need to de-escalate a Card Member’s stress, when unforeseen travel situations arise
You will always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First mindset and winning their loyalty

What You Need To Thrive

Proven ability to provide premium customer service, ideally in a Call Center environment.
Experience servicing customers ideally in hospitality, concierges/lifestyle servicing, high-end customer service or sales roles. Travel reservation experience is a plus.
A passion for building customer loyalty by carefully listening, building rapport and providing extraordinary customer care, using strong written and verbal communication skills.
Ability to fluently speak and write in English.
Natural consultative skills, with the ability to offer confident recommendations
Sufficient geography knowledge
The resilience and composure to remain positive under pressure and constantly evolving circumstances
A problem solver, you’ll be able to effectively explore Card Member issues and offer the best creative solutions with a view to resolving on the first contact
A mathematical mind with an eye for detail and accuracy
Computer skills are vital as you’ll be using multiple tools and systems daily
Excellent time management & multi-tasking skills
High level of integrity to work with customer information and treat it sensitively
Ability to collaborate in person with all colleagues of all levels
Ability to thrive in a metric driven and team-based environment, with a healthy drive to meet and exceed goals
The flexibility to work shifts, including nights and weekends
Bachelor’s degree, associate degree and college undergrads may apply

Why American Express?

Other Jobs You May Be Interested In

Attractive base pay
Competitive performance-based bonus
Health, dental, vision and life insurance
Free HMO coverage from day 1 for the employee and eligible dependents
Retirement Fund
Career development including training and career growth
Generous maternity/paternity paid leave
Private mother’s room
On-site gym
Yoga/Dance studio
Rest & Relaxation rooms (game room, library, karaoke, movie, and lounge)
On-site clinic

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
Work From Home Requirements:
- Must have at least 25 mbps internet connection plan / speed
- Must have a private & quiet area to work at home
American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.