Manager - Digital Product Management - Careers Jobs & Vacancy Update

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Manager – Digital Product Management

About The Role

We are searching for a meticulous Product Owner(B35) to join the Machine Learning & Client Hierarchy Capabilities team in a people leader role. In this role, you will play a pivotal role in ensuring the ongoing reliability and relevance of our products and platforms, driving value for both our customers and the business. You’ll be a champion for enterprise initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes.

Responsibilities

Enable GCS & Enterprise Initiatives: Collaborate with partners to translate enterprise-wide initiatives into actionable product roadmaps and features.
Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.
Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.
Issue Management & Resolution: Implement strong issue management processes, track and resolve issues effectively, ensuring customer satisfaction.
Change Management & Documentation: Champion change management standard processes, ensuring clear and concise documentation for all product and platform changes.
PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.
Governance & DQ Needs: Enable strong governance practices and ensure alignment to data quality (DQ) requirements.
Agile Development: Handle the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.
Requirement Management: Lead all aspects of the entire product development , from feasibility and discovery to design, development, and delivery.
Product Performance Reporting: Track and analyze key product performance metrics, generating insightful reports to inform future product decisions.
People Leadership : Coach & mentor a team of product associates to deliver on key outcomes

Qualifications

Minimum 4-5 years of experience in product ownership or a related role
Demonstrable experience in Agile methodologies (Scrum, Kanban)
Solid grasp of product lifecycle management (PLM) principles
Superb communication, collaboration, and interpersonal skills
Meticulous and analytical approach to problem-solving
Prior experience of managing UX of the products.
Ability to prioritize effectively and manage multiple partners
Experience with product management documentation tools
Experience with issue tracking and resolution processes
Understanding of data governance and data quality principles
Experience with Agile development backlogs and user story creation

Technical Skills: Agile, Rally, JIRA, python, SQL/Hive

Shift timings: 1:30pm to 9:30pm IST

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Other Jobs You May Be Interested In

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Manager – Digital Product Management