Job Description
Tesla Collision is seeking an energetic professional with a proven record of accomplishment of managing people and processes to work on one of the most progressive vehicle brands in the world. This role is pivotal in overseeing the pre-appointment process and ensuring our customers receive exceptional service from the moment they schedule an appointment until they drop off their vehicle. The ideal candidate will possess strong leadership skills, a deep understanding of the estimation process, and a commitment to delivering top-notch customer experiences.
Responsibilities
- Department Leadership: Lead and manage the pre-appointment estimator team, ensuring high performance and adherence to company standards
- Process Optimization: Develop and implement efficient processes for customer communication, damage documentation, and parts coordination to enhance overall department efficiency
- Customer Service Excellence: Oversee customer interactions to ensure exceptional service, address any issues or escalations, and maintain a high level of customer satisfaction
- Training and Development: Train, mentor, and support team members, providing ongoing guidance to ensure they are equipped with the necessary skills and knowledge
- Quality Control: Review and validate parts-only estimates prepared by team members to ensure accuracy and consistency
- Collaboration: Work closely with other departments, including the collision managers and regional managers to facilitate communication
- Performance Monitoring: Track and analyze department performance metrics, identify areas for improvement, and implement corrective actions as needed. Perform other related duties as assigned
Requirements
- Professional experience: 5+ years of experience in management within the collision industry or relevant Certificate from Vocational School in Collision Repair preferred
- Solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions.
- Excellent communication skills with the ability to inspire team to achieve business targets
- Capable of self-managing and working independently in limited supervision environments. Able to work a flexible schedule, including evenings, weekends and holidays
- Capable of reading and comprehending automotive repair procedures and knowledge of methods, techniques, parts, tools, and materials used in the collision repair of vehicles
- Excellent written and verbal communication skills as well as the ability to follow instructions with experience with Microsoft Office, understanding of repair estimates
- Valid driver’s license preferred
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Other Jobs You May Be Interested In
- Costco Careers Remote, Costco Customer Service Remote Jobs @ Click Now!! @
- CostCo Careers : Fresher Jobs $20/Hour In USA
- Financial Systems Analyst II
- Senior Analyst-Ops Risk Management
- Team Leader-Operations
- Accounts Asst Cum Stores
- Clinical Data Management Specialist
- Field Sales (Outside Sales) Representative
- Shift Lead
- Pharmacy Technician / Pharm Tech Apprenticeship
- Walgreens Data Entry, Virtual Jobs ( Data Analytics )
- Tesla Customer Service Jobs || Tesla At Home Jobs || Remote Tesla Jobs
- Tesla Careers : Customer Support Jobs $22/Hour
- Tesla Hiring Remote || Tesla Careers Remote Jobs || Work For Tesla Remote
- Tesla – Sales And Marketing Specialist Jobs mathura, mathura, uttar pradesh – 2024
- Tesla – Fabrication Supervisor Jobs mant, mathura, uttar pradesh – 2024
- Tesla – Corporate Manager Jobs chhata, mathura, uttar pradesh – 2024
- Netflix Internship 2024 | Netflix Intern Program
- Netflix | Internship Opportunity | Software Engineer Intern Apply Now!
- Supervisor – Various Departments
- Entry-Level Remote Customer Service Representative at Home Depot
- Data Entry Specialist (Remote)
- Wipro Virtual Assistant (Work From Home)
- Urgent Hiring in Wipro – Freshers Jobs – Data Entry Cum Back Office
- Wipro Virtual Assistant (Work From Home)
- Content Moderator – Removing Spam Comments (work from home)
- Part-Time Spam Comment Remover
- Apple At Home Careers – Data Entry Remote Jobs (Part-Time)
- Apple Remote Jobs(Data Entry) – No Experience
- Business Pro Job at Apple Inc.
- Yelp Data Entry Job (Entry Level, School/College Level) $35/HR In Congo
- Yelp Spam Comments Remover Jobs (Work From Home) $35 Per Hour In Bangladesh
- Delta Hiring remote jobs Near Me
- Delta Airlines Customer Support Remote Jobs (Part Time)
- Entry Level Remote Job – Delta Airlines Careers From Home
- American Express Remote customer support Representative
- Amex Virtual Assistant ( Work At Home )
- (Remote Jobs) American Express Virtual Customer Care – Work From Home Job
- Job Netflix, Netflix Hiring Binge Watchers, Work From Home Netflix Jobs US ( Senior Producer )
- Netflix Professional Binge Watcher Application, Netflix Viewer Job In USA
- Netflix Binge Watcher Job, Netflix Hiring Binge Watchers
- Apple Home Advisor – [Part Time] Remote Jobs
- Apple Home Advisor Jobs
- Apple Home Advisor
- Senior Manager – Financial Systems
- Modeler
- Executive – Billing
- Senior Manager – Financial Systems
- Fedex Careers Remote $25/Hour
- Best Paying FedEx Remote Data Jobs for Teens
- Data Entry Specialist (Remote Job)
- Tesla Careers Remote From Home Job $22 An Hour
- Software Engineer, Virtual Reality Teleoperation, Tesla Bot
- Starbucks Flexible Part-Time Remote – Work From Home: Apply Now
- Tesla Careers Remote From Home Job $22 An Hour
- Tesla Customer Service Work From Home – Remote
- (Online Remote Jobs) Costco Remote Part Time – Work From Home Jobs
- Associate, Product Creative Studio FP&A
- Netflix Tagger Job Apply, Netflix Wfh Jobs, Professional Netflix Watcher In US
- Non-Licensed Hearing Aid Attendant
- Food Service Assistant
- Stocker
- Jobs.Disney Careers $26/Hour
- Disney Careers Part Time Jobs $25/Hour
- 1457 Disney Data Entry Remote Jobs, Disney Remote Jobs Part-Time $25 Hours
- How To Work From Home For Netflix, Netflix Jobs Los Angeles
- Remote Jobs At Netflix, Netflix Jobs Tagger Remote
- Editorial Analyst – Originals
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Collision Manager, Virtual Estimators