Chat Support Advisor - Careers Jobs & Vacancy Update

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Chat Support Advisor

About Concentrix

Concentrix Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next-generation customer experience and helps companies better connect with their customers.

We create better business outcomes and differentiate our clients through strategy, talent, and technology. Concentrix provides services to clients in our key industry verticals: technology and consumer electronics; retail, travel, and e-commerce; banking, financial services, and insurance; healthcare; communications and media; automotive; energy and public sector.

Job Description

Function: Sales and Business → Customer Service

Customer Service
Employee Benefits
Corporate Communication

As a Chat Support Advisor at Concentrix, you will be responsible for providing exceptional customer service and technical support through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and ensure a seamless experience for all users.

Responsibilities:

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Engage with customers via chat to address their queries, concerns, and technical issues.
Provide accurate and timely solutions to customer inquiries while maintaining a professional and courteous demeanor.
Utilize troubleshooting techniques to resolve technical problems related to software, applications, and digital services.
Document customer interactions and accurately log all relevant information in the company’s system.
Collaborate with other team members and departments to escalate complex issues and ensure timely resolution.
Stay updated on product knowledge and industry trends to better assist customers and enhance the overall customer experience.

Requirements:

Excellent written communication skills with a strong command of the English language.
Prior experience in customer service, technical support, or a related field is preferred but not required.
Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Proficiency in using computer software and navigating digital platforms.
Strong problem-solving skills and attention to detail.
Why Explore a Career at Concentrix

We help the world’s best brands deliver an exceptional customer experience (CX). Online, over the phone, in the cloud, and beyond-wherever customers are, we’re there. Our global staff have devoted their careers to ensuring every customer relationship is exceptional. So naturally, we’re committed to making Concentrix the best place to grow a career, too. This includes prioritizing development opportunities and fostering an environment where everyone is included, respected, and valued.

We have work-from-home opportunities available across the globe in many of the countries we operate in. We believe supporting our clients shouldn’t be limited by location, and great career opportunities shouldn’t be either. Regardless of location, staff build relationships with peers across the world through connected events, staff resource groups (SRG), and more. We’ve created a culture where exceptional people, just like you, can build the career they’ve always imagined.

Chat Support Advisor