Job Description
American Express is a globally recognized financial services company known for its commitment to providing exceptional customer experiences. With a rich history spanning over 170 years, American Express is a trusted partner for millions of customers worldwide. Our mission is to become the world most respected service brand, and we are looking for dedicated individuals to join our team in delivering outstanding customer support.
Job Description:
Are you passionate about delivering top-tier customer service while working from the comfort of your own home? American Express is seeking Remote Customer Support Representatives to provide world-class assistance to our valued card members. As a Remote Customer Support Representative, you will play a pivotal role in maintaining our reputation for excellence in customer care.
Responsibilities:
- Customer Assistance: Respond to inquiries, resolve issues, and provide information to our cardmembers via phone, email, or chat, ensuring a smooth and hassle-free experience.
- Problem-Solving: Identify and resolve customer concerns while adhering to company policies and guidelines.
- Product Knowledge: Maintain up-to-date knowledge of American Express products and services to effectively assist customers.
- Quality Assurance: Ensure the highest standards of service quality are consistently met, exceeding customer expectations.
- Data Entry: Accurately record customer interactions and relevant information in our systems.
- Adaptability: Thrive in a dynamic, remote work environment, and embrace change as we evolve to meet the needs of our customers.
Required Skills:
- Excellent Communication: Exceptional verbal and written communication skills in English, ensuring clear and effective interactions with customers.
- Customer Focus: A deep commitment to providing top-notch customer service and satisfaction.
- Problem-Solving: Strong analytical and problem-solving skills to resolve customer inquiries efficiently.
- Tech Savvy: Proficiency in using various software tools and applications for customer support.
- Adaptability: The ability to work independently in a remote environment, adapting to changing circumstances.
- Team Player: Collaborative attitude and the capacity to work effectively with colleagues and other departments.
- Previous Customer Service Experience: Previous experience in a customer support role is a plus.
Why Choose American Express?
Other Jobs You May Be Interested In
- Global Chat Support Specialist
- Support Executive (Chat / Email)
- Entry Level Chat Support
- Remote Accountant/Bookkeeper
- Senior Architect – Virtual workspace (VMware)
- Sr Platform Architect
- Experienced ServiceNow Architects Needed in India
- Medical Billing and Coding (No Experience Needed)
- Pediatric Coder using (Office practicum software ) -Hyderabad Remote
- Junior Medical Coder
- Billing Specialist / Senior Billing Specialist
- Remote Data Entry Specialist – No Experience Required (Part-Time)
- Remote Amazon Data Entry Jobs – No Experience – Part-Time
- Analyst For Amazon Fba/Data Entry
- Disney Social Media Support Jobs – Work From Home
- Disney Data Entry Jobs No Experience (Customer Support)
- Disney Remote Jobs (Data Entry Customer Care) – Hiring Now
- Telecommute Healthcare Operations Manager – Aetna
- Aetna Work From Home Customer Service Representative
- Aetna Career (Entry Level, Data Entry, Full Time) – Apply Now
- Pharmacy Technician (Work From Home position)
- Medical Coding Job For Pharma,Pharmaceutical, Pharmacist, B Pharmacy Fresher
- Pharmacist Online
- (Work From Home Jobs Part Time) Walmart Work From Home jobs
- Walmart Data Entry Work From Home (Entry Level/No Experience Required)
- Senior Software Engineer: React
- (Entry Level/No Experience) Walmart Data Entry Work From Home
- Walmart Data Entry Work From Home (Entry Level/No Experience Required)
- Frontline Support Specialist
- Entry Level Chat Support
- Remote Chat Support
- Apple Home Advisor
- Customer Service Representative (Remote) at Apple
- Apple Customer Service Representative (Remote)
- Disney Remote Jobs (Data Entry Customer Care) – Hiring Now
- Customer support – Disney Jobs at Home (United States)
- Disney Social Media Support Jobs – Work From Home
- Job Opportunity at FedEx: Data Entry Associate [Entry Level/No Experience]
- Job Opportunity at FedEx: Data Entry Associate [Entry Level/No Experience]
- Data Entry (FedEx Jobs) -Remote without Experience – Part-Time
- Job Opportunity at Netflix: Remote Tagger
- Job Opportunity at Netflix Tagger – Application Specialist (Remote)
- Netflix Tagger – Remote Job
- Fresher Customer Service Remote
- Netflix Tagger – Remote Job
- Netflix Tagger – Remote Job
- Netflix Tagger Job in United States
- Entry-Level AI Data Rater – English US (India)
- Entry Level IT Staff Consultant (Campus Hire)
- Entry Level Software Developer
- Virtual Customer Care Professional at American Express
- (Remote Jobs) American Express Virtual Customer Care – Work From Home Job
- Front-End Developer Internship
- Walmart Data Entry Work From Home (Entry Level/No Experience Required)
- Education Service Intern (Remote work-from-home)
- Without experience/Project for students – Addresses data collector – Mumbai
- Entry-Level AI Data Rater – English US (India)
- google work from home jobs no experience
- Medical Assistant (MA) – Georgia
- Virtual Assistant (Work-at-Home) For Medical Practice in US
- Virtual Assistant (Work-at-Home) For Medical Practice in US
- Telehealth Medical Assistant (Remote)
- Content Moderator
- Content Moderator
- Video Moderators For Awign
- (Part Time / Work From Home) American Express Virtual Assistant Job
- Virtual Assistant – American Express
- Virtual Assistant at American Express (Part/Full Time) – Remote Jobs
- American Express Remote customer support Representative
- Virtual Customer Care Professional at American Express
- (Remote Jobs) American Express Virtual Customer Care – Work From Home Job
- (US-Based Remote Job) Southwest Airlines Entry Level Remote Customer Service Jobs
- Southwest Airlines Customer Support Jobs (Part-Time)
- Hiring For Security Guard,Sucurity supervisor.
- Security Staff
- Security Personnel
- (Part Time / Work From Home) American Express Virtual Assistant Job
- Virtual Assistant – American Express
- Virtual Assistant at American Express (Part/Full Time) – Remote Jobs
At American Express, we take pride in our inclusive work culture, where diversity is celebrated and creativity is encouraged. We offer competitive compensation, comprehensive benefits, and ample opportunities for career growth. Join our team of passionate individuals who are dedicated to delivering extraordinary service and helping customers thrive in their financial journey.
If you are ready to be part of a world-class team and contribute to the success of a respected brand, apply now to become a Remote Customer Support Representative at American Express. Your dedication and skills will help us continue our legacy of excellence in customer service.
American Express is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
American Express Remote customer support Representative