Customer Support Representative - Careers Jobs & Vacancy Update

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Customer Support Representative

About Cognizant

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Job Description

Function: Sales and Business → Customer Service

Customer Service
Customer Interaction
Customer Relationship
Microsoft Excel

We are seeking a skilled Mortgage Customer Support Representative to join our dynamic team. The ideal candidate will be responsible for providing timely and accurate assistance to mortgage customers primarily through mail and chat channels. This role requires a strong understanding of mortgage products, excellent communication skills, and a commitment to delivering outstanding customer service.

Responsibilities:

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Respond promptly to customer inquiries via mail and chat channels regarding mortgage products, services, and account information.
Assist customers with inquiries related to mortgage applications, approvals, payments, and account maintenance.
Provide accurate and detailed information to customers regarding mortgage rates, terms, and eligibility requirements.
Address customer concerns, complaints, and escalations in a professional and empathetic manner, striving for first-contact resolution whenever possible.
Collaborate with internal teams such as loan officers, underwriters, and servicing departments to resolve customer issues and ensure a positive customer experience.
Maintain thorough and up-to-date knowledge of mortgage industry regulations, policies, and procedures.
Identify opportunities to enhance the customer experience and provide feedback to management for process improvement.
Adhere to company policies, guidelines, and compliance standards always.

Requirements:

Bachelor’s degree in Business Administration, Finance, or related field preferred.
Previous experience in mortgage customer support, banking, or financial services is highly desirable.
Strong knowledge of mortgage products, loan servicing, and industry terminology.
Excellent written and verbal communication skills with a keen attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Empathetic and patient demeanor with a customer-centric mindset.
Proficiency in using customer relationship management (CRM) software and chat platforms.
Demonstrated problem-solving skills and ability to work effectively both independently and as part of a team.
Availability to work flexible hours, including evenings and weekends, as needed.

Why Explore a Career at Cognizant

At Cognizant, we provide the opportunities, challenges and support to live the future of your work now. Explore where we work, how we work and the opportunities that await you.

A Fortune 500 company, Cognizant is headquartered in the U.S. with offices and delivery centers that span the globe. Born global, Cognizant offers a unique learning and work environment!

Benefits at Cognizant

Our workforce has grown because we make taking care of our employees a priority. • Shape your career • Learn and grow • Keep current • Give back • Stay healthy • Invest in yourself

Customer Support Representative